WHOLESALE Q & A
How do I become an authorized retailer?
At Juliet, we consider our clients as an extension of our principles and ideals. It would a great honor to welcome you as part of the Juliet family. Besides these requirements below all we ask is that you treat your own clients with the utmost honesty and respect.
Upon registering, there are two methods to open an account with Juliet:
Place your first order on our website and meet the minimum requirements of $300.00 (excluding sale items).
Place your first order by phone, a minimum of six dresses is required (excluding sale items).
After your first order, there is no minimum required.
I can't log in to my account.
Contact us with any issues by email at email@example.com.
How can I change my account information?
You can log into our website using your user ID and password to edit your account information. If you have trouble accessing your account or need additional help, please contact us at firstname.lastname@example.org.
How safe is my personal information?
Our site is SSL certified which means your information is handled through a secure server and is digitally encrypted to ensure the utmost security.
What payment options do you offer?
Visa, Mastercard, America Express, Discover, and C.O.D Money order
When do you charge my Credit Card?
Your credit card is pre-authorized as soon as an order has been placed. It will then be charged once it has shipped.
How do I cancel an order?
You may cancel an order at any time before the order ships. We recommend that you contact our customer service for the latest status of your order. We cannot cancel an order once a package leaves our warehouse so please make sure to follow up with our customer service first.
Do you charge a sales tax?
No, registered and approved wholesale customers are not charged sales taxes. For California customers, please submit a California Resale Certificate.
How do I place an order?
Please register first to get approved as a Juliet retailer. Next, you’ll receive an email with instructions on how you can place your orders by logging into our website as a wholesale buyer.
What are Pre-Orders?
Pre-Orders are items that are currently in production. Pre-Orders can take up to 6-10 weeks for delivery.
How often do you restock?
We have new arrivals on a weekly basis and we restock items depending on the demand for each style on a monthly basis.
Please contact us for more details at email@example.com.
Can I use product images on this website?
Our photos are licensed by our photographer to be used on our website only. Please contact us for details on how we can provide you with your very own product images at firstname.lastname@example.org.
Do you provide International delivery?
Yes, we offer international shipping. However, shipments outside of the US may be subject to taxes and duties which will be billed to you separately by the shipping company. Please contact us for further details at email@example.com.
How do I track my order?
If your order has shipped, you will receive a confirmation email that your order has shipped and details on how to track your order.